Can I pay my bill online?
Yes, you can pay online with Visa, Mastercard, American Express, Checking or Savings accounts. There is no additional fee for this service.
What methods of payment do you accept by phone?
We accept Visa, Mastercard and American Express by phone. There is no additional charge to pay by phone. Call 620-662-2559 or 800-662-2579 during business hours Monday-Friday 8:00am to 5:00pm and Saturday 8:00am to noon.
What time should I set my trash & recycling carts out?
We start our routes at 6:00am each day. Please have your cart out by that time, or simply set it out the night before.
Where should I set my trash carts?
Please place your cart within 2 feet of the curbside or in the alley by 6:00am on your service day.
How often is recycling picked up?
For residential service, recycling is picked up every other week on the same day as trash. Calendars are provided to each customer at the beginning of service and at the beginning of each year.
Do you recycle electronics?
No, but we can pickup most electronics with regular trash service for an extra charge, or electronics can be recycled through RecycleBank. Please visit RecycleBank.com for more information or visit the EPA website for a list of organizations that can help.
Why can't I recycle styrofoam when it has the recycling label on the bottom?
While styrofoam is recyclable at some facilities, our recycling plant does not have the equipment to process the material.
Why can't I recycle shredded paper?
You may bring shredded paper to our office and place in the bin marked "shredded paper." Shredded paper cannot be put in your single stream recycle container because it causes mechanical issues and even fires in the sorting machines.
Someone is illegally dumping in my container, who do I contact?
The local police or your city's Inspection Office.
What if I have extra trash, bulky items or need a special pickup?
Please contact our office at least 24 hours prior to your pickup day. Items or bags placed next to the container will not be picked up without prior arrangements. Extra charges may apply.
What is RecycleBank?
RecycleBank is the premier rewards and loyalty program that motivates people to recycle and to engage in environmentally responsible activities. Each residential recycle customer receives points each time they recycle. These points are applied to an account at www.recyclebank.com to be redeemed for hundreds of coupons and gift cards for local and national retailers, restaurants and grocery items.
How do I activate my RecycleBank account to begin receiving RecycleBank points?
Activate your rewards account online at www.recyclebank.com or call 1-888-727-2978.
How can I order ReycleBank rewards?
Shop online at www.recyclebank.com, or call RecycleBank Customer Care at 1-888-727-2978, to order your rewards.
Do you give tours of the recyling facility?
Yes! We offer guided tours Monday through Friday from 8am to 3pm.
What are your office hours?
Office hours are Monday-Friday 8:00am - 5:00 pm, Saturday 8:00am - 12:00pm.
What is your holiday schedule?
We observe the same holidays as the Reno County Landfill: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. If these fall on Monday-Friday, the day of the holiday and the following days we will run one day behind.