Residential FAQ
Can I pay my bill online?
Yes, you can pay online with Visa, Mastercard, American Express, Checking or Savings accounts. There is no additional fee for this service.
What methods of payment do you accept by phone?
We accept Visa, Mastercard and American Express by phone. There is no additional charge to pay by phone. Call 620-662-2559 during business hours Monday-Friday 8:00am to 5:00pm.
What time should I set my trash & recycling carts out?
We start our routes at 6:00am each day. Please have your cart out by that time, or simply set it out the night before.
Where should I set my trash carts?
Please place your cart within 2 feet of the curbside or in the alley by 6:00am on your service day.
How often is recycling picked up?
For residential service, recycling is picked up every other week on the same day as trash. Calendars are provided to each customer at the beginning of service and at the beginning of each year.
Do you recycle electronics?
No. Certain electronics can be taken to TECH in Hutchinson for recycling. E-Waste is also accepted at the Reno County Landfill where there is an E-Waste Recycling Trailer that is taken to TECH to be recycled. For a full list of what is accepted please go to TECH website..
Why can't I recycle Styrofoam when it has the recycling label on the bottom?
While Styrofoam is recyclable at some facilities, our recycling plant does not have the equipment to process the material.
Why can't I recycle shredded paper?
You may bring shredded paper to our office and place in the bin marked "shredded paper." Shredded paper cannot be put in your single stream recycle container because it causes mechanical issues and even fires in the sorting machines.
Someone is illegally dumping in my container, who do I contact?
The local police or your city's Inspection Office.
What if I have extra trash, bulky items or need a special pickup?
Please contact our office at least 24 hours prior to your pickup day. Items or bags placed next to the container will not be picked up without prior arrangements. Extra charges may apply.
Do you give tours of the recycling facility?
Yes! We offer guided tours Monday through Friday from 8am to 3pm.
What are your office hours?
Office hours are Monday-Friday 8:00am - 5:00 pm.
What is your holiday schedule?
We observe the same holidays as the Reno County Landfill: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. If these fall on Monday-Friday, the day of the holiday and the following days we will run one day behind.